Kurtel, Kaan2023-06-162023-06-162013978-0-7695-5078-7https://doi.org/10.1109/IWSM-Mensura.2013.43https://hdl.handle.net/20.500.14365/1961Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Software Process and Product Measurement (IWSM-MENSURA) -- OCT 23-26, 2013 -- Middle E Tech Univ, Ankara, TURKEYThe objective of this paper is to present a software maintenance measurement planning, performance and evaluation process based on our successful practice during the implementation of a measurement process in a leading custom software development company in Turkey. Specifically, this study focuses on the software maintenance measurement practices using the existing ISO/IEC standards, such as ISO/IEC 9126, ISO/IEC 14598 and ISO/IEC 15939, and involves the development of software that combines the theoretical aspects of these standards with the realities of software maintenance process while developing a software application. This research addresses the issues of measuring software maintenance service quality and generating a common standard for similar systems by introducing the concept of improved maintenance monitoring.eninfo:eu-repo/semantics/closedAccesssoftware measurementsoftware maintenanceISO-based modelsConference Object10.1109/IWSM-Mensura.2013.432-s2.0-84893529213