Ozbilen, PinarTorgaloz, Alev OzerUnlu, Sevgin Batuk2025-07-252025-07-252023978180455754997818045575562051-2333https://doi.org/10.1108/S2051-233320230000008011https://hdl.handle.net/20.500.14365/6278This chapter aims to investigate sentiments of blue-collar workers, specifically couriers, during Covid-19 pandemic. Data are collected from the online review posting platform, where employees and previous employees of a Turkish delivery company posted their comments on the company as an employer. The results reveal that there are mainly four topics on which the reviewers discuss: work environment, compensation, salary and working hours, and lay-off procedures. The analyses indicate that the most discussed topic is compensation, while the most negative sentiments appear to be on lay-off procedures.eninfo:eu-repo/semantics/closedAccessBlue-Collar EmployeesCouriersDelivery IndustryWork EnvironmentCompensationLay-Off ProceduresSentiment AnalysisCovid-19 PandemicBook Part10.1108/S2051-233320230000008011