Browsing by Author Sullivan, Ursula Y.
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 2012 | An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations | Oflaç, Bengü ; Sullivan, Ursula Y.; Baltacioglu, Tuncdan |
| 2021 | Examining the impact of locus and justice perception on B2B service recovery | Oflac, Bengu Sevil ; Sullivan, Ursula Y.; Aslan, Zeynep Kaya |