Browsing by Author Sullivan, Ursula Y.
Showing results 1 to 2 of 2
| Issue Date | Title | Author(s) |
|---|---|---|
| 2012 | An Attribution Approach To Consumer Evaluations in Logistics Customer Service Failure Situations | Oflaç, Bengü ; Sullivan, Ursula Y.; Baltacioglu, Tuncdan |
| 2021 | Examining the Impact of Locus and Justice Perception on B2b Service Recovery | Oflac, Bengu Sevil ; Sullivan, Ursula Y.; Aslan, Zeynep Kaya |