Oflaç, Bengü

Profile Picture
Profile URL
https://hdl.handle.net/20.500.14365/7478
Name Variants
Sevil, B
Oflac, Bengu
Oflac, Bengue Sevil
Oflac, Bengu S.
Oflac, Bengu Sevil
Oflaç, Bengü Sevil
Oflaç, Bengü Sevi̇l
Oflaç, B.S.
Oflaç, BS
Oflaç Sevil, B.
Sevil, Bengue
Sevil Oflac, Bengu
Job Title
Email Address
bengu.sevil@ieu.edu.tr
Main Affiliation
03.05. Logistics Management
Status
Current Staff
Website
https://people.ieu.edu.tr/en/benguoflac/makaleler
ORCID ID
0000-0002-8617-4284
Scopus Author ID
36156131200
Turkish CoHE Profile ID
67090334389B1F08
Google Scholar ID
F-lZEO4AAAAJ
WoS Researcher ID
IAN-3983-2023
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Bengu_Oflac.png (115.92 KB)

Sustainable Development Goals

NO POVERTY1
NO POVERTY
6
Research Products
ZERO HUNGER2
ZERO HUNGER
5
Research Products
GOOD HEALTH AND WELL-BEING3
GOOD HEALTH AND WELL-BEING
1
Research Products
QUALITY EDUCATION4
QUALITY EDUCATION
10
Research Products
GENDER EQUALITY5
GENDER EQUALITY
1
Research Products
CLEAN WATER AND SANITATION6
CLEAN WATER AND SANITATION
2
Research Products
AFFORDABLE AND CLEAN ENERGY7
AFFORDABLE AND CLEAN ENERGY
3
Research Products
DECENT WORK AND ECONOMIC GROWTH8
DECENT WORK AND ECONOMIC GROWTH
11
Research Products
INDUSTRY, INNOVATION AND INFRASTRUCTURE9
INDUSTRY, INNOVATION AND INFRASTRUCTURE
13
Research Products
REDUCED INEQUALITIES10
REDUCED INEQUALITIES
2
Research Products
SUSTAINABLE CITIES AND COMMUNITIES11
SUSTAINABLE CITIES AND COMMUNITIES
3
Research Products
RESPONSIBLE CONSUMPTION AND PRODUCTION12
RESPONSIBLE CONSUMPTION AND PRODUCTION
9
Research Products
CLIMATE ACTION13
CLIMATE ACTION
6
Research Products
LIFE BELOW WATER14
LIFE BELOW WATER
1
Research Products
LIFE ON LAND15
LIFE ON LAND
2
Research Products
PEACE, JUSTICE AND STRONG INSTITUTIONS16
PEACE, JUSTICE AND STRONG INSTITUTIONS
1
Research Products
PARTNERSHIPS FOR THE GOALS17
PARTNERSHIPS FOR THE GOALS
1
Research Products
Documents

13

Citations

252

h-index

7

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Documents

21

Citations

207

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Scholarly Output

43

Articles

24

Views / Downloads

204/1273

Supervised MSc Theses

8

Supervised PhD Theses

4

WoS Citation Count

208

Scopus Citation Count

252

Patents

0

Projects

2

WoS Citations per Publication

4.84

Scopus Citations per Publication

5.86

Open Access Source

23

Supervised Theses

12

JournalCount
Journal of Macromarketıng3
Tüketici ve Tüketim Araştırmaları Dergisi2
Asıa Pacıfıc Journal of Marketıng And Logıstıcs1
Business and Management Studies: An International Journal1
Cases on International Business Logistics in the Middle East1
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  • Thumbnail Image
    Doctoral Thesis
    Service Supply Chain Approach for Service Failure and Recovery
    (İzmir Ekonomi Üniversitesi, 2015) Yıldırım, Cansu; Atabay, Gülem; Oflaç, Bengü
    Bu çalışmanın temel amacı hizmet hataları ve hataların telafilerini gerçekleştiren tarafların genel müşteri memnuniyetleri ve müşterilerin yeniden satın alma niyetleri üzerindeki etkisini araştırmaktır. Turizm hizmet tedarik zinciri çalışmanın, düzenlendiği çevre olarak seçilmiştir çünkü bu alanda hizmet hataları hem kaçınılmaz hem de sıkça karşılaşılan durumlardır. Hizmet hataları, eğer düzeltilmezlerse, müşteri memnuniyetsizliği, negatif ağızdan ağza pazarlama ve müşteri sadakatinin azalması gibi kârın düşmesine neden olan negatif sonuçlar doğurabilir. Bu bağlamda, etkili hizmet telafileri bu gibi olumsuz sonuçları tersine çevirmenin bir yolu olduğundan, hem akademisyenler hem de uygulayıcılar için önemli bir odak noktası haline gelmiştir. Ayrıca, önceki deneyimler, beklenti oluşumunu sağlayarak müşteri memnuniyeti ve yeniden satın alma niyetleri gibi müşteri tepkilerini etkileyebilirler. Bu çalışma hizmet hataları, önceki iyi deneyimler ve hizmet telafileri gibi dinamiklerin genel müşteri memnuniyetleri ve yeniden satın alma niyetlerine etkilerini senaryo bazlı deneyler ile göstermektedir. Sonuçlar bir şirket ile önceki iyi deneyimlerin varlığının, hizmet hataları oluşması durumda tampon işlevi görmediğini ve tedarik zincirinin tarafları için pozitif sonuçları garantilemediğini göstermektedir. Ayrıca sonuçlar, bahsi geçen durumun kritik bir olay olması halinde, müşterilerin hizmet hatasının sorumluları arasındaki farkı algıladığını göstermektedir. Hatayı yapan taraf için müşterilerin genel memnuniyet düzeyi ve yeniden satın alma niyeti azalmaktadır. Benzer şekilde, telafiyi yapan taraf için müşterilerin genel memnuniyet düzeyi ve yeniden satın alma niyeti yükselmektedir. Ek olarak, hizmet hatası ve hatanın telafisi arasında, seyahat acentelerinin genel müşteri memnuniyeti ve müşterilerin yeniden satın alma niyetleri üzerine bir etkileşim gözlenmiştir.
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    Master Thesis
    Investigating Green Supply Chain Practices in the Packaging Industry
    (İzmir Ekonomi Üniversitesi, 2021) Lekesiztürk, Derya; Oflaç, Bengü Sevil
    Bu çalışma, ambalaj endüstrisindeki yeşil tedarik zinciri uygulamalarını analiz eder. Bu çalışmanın temel amacı, ambalaj sektöründeki ortakların çevre algılarını tanımlamak, uygulamaları detaylandırmak ve firmaların çevre algılarının tedarik zinciri kararlarını nasıl etkilediğini araştırmaktır. Konuyla ilgili veri toplamak için yarı yapılandırılmış görüşme yöntemi kullanılmış ve görüşmeler için ambalaj tedarik zinciri şirketlerinden on bir katılımcı seçilmiştir. Ambalaj üreticilerinden beş katılımcı, tedarikçilerden iki katılımcı, müşterilerden iki katılımcı, hem müşterilerden hem de tedarikçilerden bir katılımcı ve bir geri dönüşüm firmasından bir katılımcı seçilmiştir. Veri toplama ve analizi için gömülü teori bakış açısı benimsenmiştir. Analiz sonucunda dokuz ana kategori ve yirmi dört alt kategori ortaya çıkmıştır. Çevre bilinci, sürdürülebilir ambalajda küresel farklılıklar, sürdürülebilir ambalajdaki sorunlar, sürdürülebilir ambalajdaki yenilikler, atık yönetimi, birlikte oluşturma, tedarikçi seçimi, çevre sertifikaları ve yasal konular olmak üzere dokuz ana kategori tanımlanmıştır.
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    Article
    Citation - WoS: 3
    Citation - Scopus: 3
    Consumer Response To Recovery Efforts for Online Product Failures: an Empirical Study for Turkey
    (Routledge Journals, Taylor & Francis Ltd, 2016-10) Oflac, Bengu Sevil
    This study explores recovery satisfaction and repatronage-related differences for different levels and types of distributive, procedural, and interactional justice and tests the mediating role of recovery satisfaction in justice-repatronage relationships for online product failures. Results show that high levels of procedural and interactional justice increase recovery satisfaction and repatronage for the aforementioned type of failures. Findings also indicate that for online product failures, regarding distributive justice, refund creates more recovery satisfaction than exchange. Additionally, recovery satisfaction acts as a mediator between procedural justice and repatronage variables. This mediating role is also valid for the interactional justice-repatronage relationship.
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    Conference Object
    Simultaneous Allocation of Continuous Berths and Mobile Cranes With Variable Handling Times
    (Vilnius Gediminas Technical Univ Press, Technika, 2008) Eliiyi Türsel, Deniz; Oezcam, Burcu; Ada, Erhan; Gueldogan, Evrim; Sevil, Bengue; Yumurtacı Hüseyinoğlu, Işık Özge
    Port management is a strategic issue for the developing economies. Its activities directly influence the trade volume of the region where the port is located, increase the investment in the region, and contribute to the overall economic development. There are many activities and decisions to be arranged and managed in a port. In this paper, one of the most important port management activities, Berth Allocation Problem, is studied in detail, to reduce congestion in the port. The contribution of the study is based on simultaneous allocation of continuous berths and mobile cranes. The approach is applied to the Port of Izmir and promising preliminary results of our study are presented.
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    Doctoral Thesis
    An Attributional Approach for Consumer Evaluations in Logistics Customer Service Failure Situations
    (İzmir Ekonomi Üniversitesi, 2011) Oflaç, Bengü; Baltacıoğlu, Tunçdan
    Bu çalışmanın ana amacı, teslimat hatalarında, beklenti ve önemlilik düzeylerinin müşterilerin marka algılarına ve atıf davranışlarına etkisini araştırmaktır. Lojistik hizmetlerin temini, tedarik zincirinde müşterilerin marka algılarını etkileyebilecek önemli bir husustur.Sağlanan müşteri hizmetlerinin seviyesi ve kalitesi, var olan müşterilerin elde tutulmasında ve yeni müşterilerin çekilmesinde belirleyici olabilir. Bu nedenle, lojistik müşteri hizmetlerinde meydana gelen bir hata ve bu hatanın marka algısına etkisi azımsanmamalıdır. Ayrıca, bu hata durumuna üçüncü parti lojistik hizmet sağlayıcının dahil olması, müşterilerin verdiği tepkilerde, özellikle de hata nedenini atfetme davranışında, dikkate değer değişiklikler yaratabilir.Bu çalışma beklenti düzeyi, satın alma önemlilik düzeyi ve üçüncü parti lojistik hizmet sağlayıcı gibi dinamiklerin müşteri marka algısındaki ve hatayı atfetme davranışındaki etkilerini senaryoya dayalı deneyler ile açıklamaktadır. Sonuçlar, lojistik hatalarda, beklenti tabanlı iki tampon etkisine işaret etmektedir. İlk tampon etkisi, genel marka değerlendirmesinde ve tekrar satın alma eğiliminde; ikinci etki ise markaya yapılan hata atıf davranışlarında gözlemlenmektedir. Yüksek beklenti düzeylerinin markayı koruduğu ve marka yerine üçüncü partiye daha fazla atıf yapılmasına neden olduğu bulunmuştur. Bunlara ek olarak, kritiklik düzeyinin de marka algısını ve atıf davranışını önemli derecede etkilediği sonucuna ulaşılmıştır.
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    Conference Object
    Thought-Provoking Impacts of Prestige Brand Consumption on Society: an Exploratory Study in Western Turkey
    (Sage Publications Inc, 2009) Orten, Tugba; Oflac, Bengu Sevil
    [Abstract Not Available]
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    Article
    Citation - WoS: 7
    Citation - Scopus: 11
    Mastering Timely Deliveries Using Dynamic Capabilities: Perspectives From Logistics Service Providers and Shippers
    (Emerald Group Publishing Ltd, 2023-12-19) Özcan, Seda; Oflaç, Bengü; Tokcaer, Sinem; Özpeynirci, Özgür
    PurposeThe criticality of late deliveries in transportation lies in the threat of considerable multi-level supply chain costs. This study aims to reveal the dynamic capabilities playing a facilitating role in preventing delay, thus providing timely delivery, as well as developing an understanding of how and when those capabilities are activated within the supply chain network.Design/methodology/approachAn exploratory study was conducted involving 16 semi-structured expert interviews with the representatives of logistics service providers and shippers. Following an interpretive phenomenology framework, the prevention phenomenon was explained.FindingsFindings revealed two preventive capability categories in delay prevention: (1) proactive capabilities, referring to the enabling actions planned before departure, and (2) reactive capabilities, referring to actions planned after departure. Findings pinpoint that, in addition to the proactive capabilities, reactive capabilities enabled by innovative problem-solving actions are crucial for adapting to a dynamically changing environment in prevention. Moreover, this study shows that prevention capabilities are characterized by tangible and intangible resources and integration of resources with external links which constitute a delay prevention network within a wider service ecosystem.Originality/valueThis study stands out with its specific focus on delay prevention capabilities and enabling actions from the perspectives of logistics service providers and shippers. The premises of the resource-based view are combined with dynamic capabilities theory, leading to a proposed time-based taxonomy of proactive and reactive capabilities in supply chains, aimed at creating value and strengthening resilience.
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    Conference Object
    Exploring the Influence of Consumer Culture on Prestige-Seeking Consumption: a Three-Generation Perspective
    (Sage Publications Inc, 2009) Orten, Tugba; Oflac, Bengu Sevil; Uçel, Ela Burcu
    [Abstract Not Available]
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    Article
    Systematic Literature Analysis for Supply Chain Conflicts: Paving the Way for Future Studies
    (Int Journal Contemporary Economics & Administrative Sciences, 2022) Ozcan, Seda; Oflaç, Bengü
    This research provides a systematic overview regarding the Supply Chain Conflicts in Business-to-Business (B2B) relationships and defines and categorizes the main conflict areas and resolution mechanisms by conducting a content analysis. Based on the screening of 343 studies published mainly in the literature on marketing, business, management literature and other disciplines during 2010-2021, a systematic review and a content analysis were applied to find out the current situation and future research directions on this topic. In this research, within the context of descriptive analysis, sectoral-based analysis enables us to identify areas where conflicts are prevalent and where there is a need for further action. Regarding content analysis, highly fragmented synthesis presents how areas of conflicts and conflict resolution mechanisms are formed in the current B2B context. By providing a summary of the existing research direction on the subject, published in peer-reviewed international journals that publish research in English, this study contributes to the future academic work by identifying conflict sources and resolution methods to achieve better conflict management practices within the supply chains. With the findings of the research, companies can review their business practices and the underlying factors of conflict situations to improve their supply chains and gain ideas for their resolution. This research also contributes to the industrial marketing literature by providing an assembled and synthesized knowledge for scholars on supply chain conflicts with resolution mechanisms in both the social sciences and interdisciplinary management; deriving a comprehensive analysis of methods and insights addressed by researchers in the field.
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    Article
    Citation - WoS: 27
    Citation - Scopus: 38
    Improving Social Welfare Chain Using Optimal Planning Model
    (Emerald Group Publishing Ltd, 2010-06-22) Adivar, Burcu; Atan, Tarik; Oflaç, Bengü; Orten, Tugba
    Purpose - The purpose of this study is to introduce the concept of social welfare chain and address the challenges in decision making through the development of an optimal planning model for a nongovernmental organization (NGO). The distinctive properties of the social welfare chain and its relationship with the humanitarian relief chain in the context of supply chain management are also discussed. The paper presents a real decision problem and analyzes the managerial impacts of the proposed solution. Design/methodology/approach - The study of social welfare policy and the review of the humanitarian literature has necessitated the introduction of the social welfare chain. Based on its definition, an optimal facility location distribution model that consolidates the non-integrated style of logistics functions with a cost minimizing approach is developed. The General Algebraic Modeling System (GAMS) is used in order to optimize the coal distribution model of an NGO. Data is obtained from an NGO that aims to help vulnerable people through distributing coal and basic food such as rice and sugar. Findings - Besides laying the foundations of social welfare chain, an analytical tool for decision support systems of the NGOs can be considered as the major finding of the research. Despite the increased number of stages in the proposed network configuration, the optimal solution resulted in significant cost reduction and distribution efficiency due to the availability of temporary distribution center locations at no extra cost. Furthermore, this study brings out the advantages of using intermodal transportation in the distribution process of cost-sensitive networks. Practical implications - This paper provides a detailed analysis that contributes to the efficiency and the effectiveness of social welfare chains. Moreover, it represents a cooperation established between university and NGOs. Originality/value - The planning efforts of nongovernmental organizations targeting at the periodical aids to improve the social welfare level have received little attention in the literature. This paper is the first to propose the concept of Social Welfare Chain, at the same time addressing the distribution planning for the NGO.