Atabay, Gülem
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Atabay, Remzi̇ye Gülem
Atabay, Gulem
Atabay, Remziye Gülem
Atabay, Gulem
Atabay, Remziye Gülem
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gulem.atabay@ieu.edu.tr
Main Affiliation
03.02. Business Administration
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Current Staff
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Sustainable Development Goals
5
GENDER EQUALITY
3
Research Products
9
INDUSTRY, INNOVATION AND INFRASTRUCTURE
4
Research Products
13
CLIMATE ACTION
3
Research Products
8
DECENT WORK AND ECONOMIC GROWTH
4
Research Products
14
LIFE BELOW WATER
0
Research Products
17
PARTNERSHIPS FOR THE GOALS
2
Research Products
1
NO POVERTY
4
Research Products
2
ZERO HUNGER
4
Research Products
4
QUALITY EDUCATION
5
Research Products
11
SUSTAINABLE CITIES AND COMMUNITIES
4
Research Products
16
PEACE, JUSTICE AND STRONG INSTITUTIONS
3
Research Products
3
GOOD HEALTH AND WELL-BEING
0
Research Products
6
CLEAN WATER AND SANITATION
0
Research Products
12
RESPONSIBLE CONSUMPTION AND PRODUCTION
4
Research Products
10
REDUCED INEQUALITIES
4
Research Products
15
LIFE ON LAND
1
Research Products
7
AFFORDABLE AND CLEAN ENERGY
0
Research Products
Documents
7
Citations
215
h-index
5
Documents
0
Citations
0
Scholarly Output
18
Articles
8
Views / Downloads
12/627
Supervised MSc Theses
4
Supervised PhD Theses
4
WoS Citation Count
206
Scopus Citation Count
218
WoS h-index
5
Scopus h-index
5
Patents
0
Projects
0
WoS Citations per Publication
11.44
Scopus Citations per Publication
12.11
Open Access Source
9
Supervised Theses
8
| Journal | Count |
|---|---|
| Afrıcan Journal of Busıness Management | 2 |
| Nursıng Ethıcs | 2 |
| Innovatıon Polıcıes, Busıness Creatıon And Economıc Developmen: A Comparatıve Approach | 1 |
| Journal of Advanced Nursıng | 1 |
| Journal of Human Values | 1 |
Current Page: 1 / 2
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Now showing 1 - 10 of 17
Doctoral Thesis Service Supply Chain Approach for Service Failure and Recovery(İzmir Ekonomi Üniversitesi, 2015) Yıldırım, Cansu; Atabay, Gülem; Oflaç, BengüBu çalışmanın temel amacı hizmet hataları ve hataların telafilerini gerçekleştiren tarafların genel müşteri memnuniyetleri ve müşterilerin yeniden satın alma niyetleri üzerindeki etkisini araştırmaktır. Turizm hizmet tedarik zinciri çalışmanın, düzenlendiği çevre olarak seçilmiştir çünkü bu alanda hizmet hataları hem kaçınılmaz hem de sıkça karşılaşılan durumlardır. Hizmet hataları, eğer düzeltilmezlerse, müşteri memnuniyetsizliği, negatif ağızdan ağza pazarlama ve müşteri sadakatinin azalması gibi kârın düşmesine neden olan negatif sonuçlar doğurabilir. Bu bağlamda, etkili hizmet telafileri bu gibi olumsuz sonuçları tersine çevirmenin bir yolu olduğundan, hem akademisyenler hem de uygulayıcılar için önemli bir odak noktası haline gelmiştir. Ayrıca, önceki deneyimler, beklenti oluşumunu sağlayarak müşteri memnuniyeti ve yeniden satın alma niyetleri gibi müşteri tepkilerini etkileyebilirler. Bu çalışma hizmet hataları, önceki iyi deneyimler ve hizmet telafileri gibi dinamiklerin genel müşteri memnuniyetleri ve yeniden satın alma niyetlerine etkilerini senaryo bazlı deneyler ile göstermektedir. Sonuçlar bir şirket ile önceki iyi deneyimlerin varlığının, hizmet hataları oluşması durumda tampon işlevi görmediğini ve tedarik zincirinin tarafları için pozitif sonuçları garantilemediğini göstermektedir. Ayrıca sonuçlar, bahsi geçen durumun kritik bir olay olması halinde, müşterilerin hizmet hatasının sorumluları arasındaki farkı algıladığını göstermektedir. Hatayı yapan taraf için müşterilerin genel memnuniyet düzeyi ve yeniden satın alma niyeti azalmaktadır. Benzer şekilde, telafiyi yapan taraf için müşterilerin genel memnuniyet düzeyi ve yeniden satın alma niyeti yükselmektedir. Ek olarak, hizmet hatası ve hatanın telafisi arasında, seyahat acentelerinin genel müşteri memnuniyeti ve müşterilerin yeniden satın alma niyetleri üzerine bir etkileşim gözlenmiştir.Article Citation - WoS: 5The Moderating Role of Leader-Member Exchange in the Relationship Between Psychological Contract Violation and Organizational Citizenship Behavior(Academic Journals, 2011) Katrinli, Alev; Atabay, Gulem; Gunay, Gonca; Cangarli, Burcu GuneriThis paper aims to explore the moderating role of Leader-Member Exchange (LMX) quality in the relationship between Psychological Contract Violation (PCV) and Organizational Citizenship Behavior (OCB). Data were gathered from a sample of 148 registered nurses working in a private general hospital. Results show that the negative relationship between PCV and OCB is stronger for nurses who have high LMX quality. Therefore, the study implies that the interaction of the behavior of all organizational agents and supervisors relates to OCB.Article Citation - WoS: 41Citation - Scopus: 46Leader-Member Exchange, Organizational Identification and the Mediating Role of Job Involvement for Nurses(Wiley, 2008) Katrinli, Alev; Atabay, Gulem; Gunay, Gonca; Güneri Çangarlı, BurcuAim. This paper is a report of a study to explore the relationship between leader-member exchange quality and organizational identification and the mediating role of job involvement in this relationship. Background. As a result of the fast-changing structures and increasing competition, healthcare organizations increasingly demand highly qualified nurses who also have positive work attitudes towards the job and the organization. Among these positive work attitudes, organizational identification affects nurses' job performance and, in turn, the quality of care and patient satisfaction. The quality of the relationship between nurse supervisors and nurses, which is examined in the leader-member exchange context, can be an important determinant for organizational identification. This relationship is also affected by nurses' job involvement. Method. The sample consisted of 148 nurses working in a private general hospital. Questionnaires, which included measures for organizational identification, level of leader-member exchange quality, job involvement and questions about the demographic characteristics of the sample, were distributed in 2007. The response rate was 87%. Results. A statistically significant and positive relationship was found between leader-member exchange quality and organizational identification. The results also reveal that job involvement mediates the positive effects of leader-member exchange quality on organizational identification. Conclusion. If nurse supervisors increase their awareness of the effects of their behaviours towards their nurses, they can increase the nurses' performance and achieve desired results through increasing job involvement and organizational identification.Article Citation - WoS: 9Perception of Organizational Politics and Lmx: Linkages in Distributive Justice and Job Satisfaction(Academic Journals, 2010) Katrinli, Alev; Atabay, Gulem; Gunay, Gonca; Cangarli, Burcu GuneriThis study aimed to examine (a) the mediating role of leader-member exchange (LMX) in distributive justice-job satisfaction relationship and (b) the moderating role of perceptions of organizational politics in this mediation model. Sample of the study consisted of 1401 employees working in private business enterprises in Turkey. Results showed that (a) leader member exchange partially mediated distributive justice-job satisfaction relationship, and (b) perceptions of organizational politics moderated the mediation model. Specifically, leader member exchange mediated distributive justice-job satisfaction relationship when perceptions of organizational politics is low but not when it is high. In summary, the findings demonstrated that leader member exchange and perceptions of organizational politics represent key mechanisms in determining how distributive justice is associated with job satisfaction.Article Citation - WoS: 4Citation - Scopus: 3Explicit Leader Behaviour Preferences Turkish and Cross-National Sample Comparisons(Emerald Group Publishing Ltd, 2013) Littrell, Romie F.; Yurtkoru, E. Serra; Sinangil, Handan Kepir; Durmus, Beril; Katrinli, Alev; Atabay, Gülem; Gunay, Gonca; Güneri Çangarlı, BurcuPurpose - In this study the authors endeavour to further develop and validate the Behavioural and Contingency theory of leadership. Design/methodology/approach - In a field survey research study, the authors collect, analyse, compare, and discuss explicit leader behaviour preferences of employed businesspeople in Istanbul and Izmir, Turkey, rating their ideal managerial leader and their actual organisational manager. Findings - In Istanbul and Izmir businesspeople tend to prefer leaders who focus on managing the business system over other considerations such as relationship management; task orientation is more important than relationship orientation. In the business environment, there appear to be little or no differences in preferences relating to gender; men and women have nearly identical preferences; age has some influence; generally, older businesspeople tend to have higher preference scores for a managerial leader who clearly defines his or her own role, and lets followers know what is expected, and pushes them to work harder and exceed past performance. Subordinates neither received nor expected Paternal leader behaviour. They expected and did receive moderately Authoritarian leader behaviour. Originality/value - The large majority of studies of leadership focus on implicit leadership theory, describing characteristics and traits of leaders. This study employs explicit leader behaviour theory and operationalisations to identify subordinates' ideal leader behaviour compared to actual organisational manager behaviour in Turkey.Article Citation - WoS: 5Citation - Scopus: 5Congruence of Family and Organizational Values in Relation To Organizational Citizenship Behaviour(Sage Publications India Pvt Ltd, 2006) Katrinli, Alev; Atabay, Gulem; Gunay, GoncaAs a cluster of behaviours resulting in desired organizational outcomes, antecedents of organizational citizenship behaviours have long been searched. Based on the fact that the work and family domains of individuals closely interact and that harmony between values shared in organizations and the values adopted by individuals, called person-organization fit, have important consequences on the desired outcomes, the research conducted tries to identify the relationship between values existing in the individual's family and organization with organizational citizenship behaviour. The results of the research show that the congruence between the values of two domains has a significant relationship with the level of organizational citizenship behaviour.Article Citation - WoS: 25Citation - Scopus: 24Exploring the Antecedents of Organizational Identification: the Role of Job Dimensions, Individual Characteristics and Job Involvement(Wiley, 2009) Katrinli, Alev; Atabay, Gulem; Gunay, Gonca; Güneri Çangarlı, BurcuAim This study aims to identify the antecedents of organizational identification such as job involvement and job dimensions in a health care setting. Background Organizational identification is an important work attitude that affects nurses' performance and job satisfaction. Hence, exploring antecedents of organizational identification in a health care setting is vital in understanding the role of organizational identification in nurse-and patient-related outcomes. Method A research model, which incorporates job design, individual characteristics, job involvement and organizational identification, was developed and tested. The research was conducted via a survey in a hospital setting in Turkey (n = 148). Results The results revealed that job involvement, which is the degree of importance of one's job to one's self-image, is related to organizational identification. Among job dimensions, task identity and autonomy explained a significant proportion of variance in job involvement. Conclusion Although job dimensions are not directly related to organizational identification, they have effects on job involvement, which is also an important construct. Implications for nursing management The results suggest that nurses' jobs should be designed with higher levels of task autonomy and task identity to increase their job involvement and in turn their organizational identification.Master Thesis The Impact of Home Service Robots' Anthropomorphism Level on Consumer Attitude(İzmir Ekonomi Üniversitesi, 2024) Çiçek, Derya; Atabay, Remziye GülemBu çalışmanın temel amacı hizmet robotlarının anthropomorfik seviyelerinin ve kişilerin robotlara karşı negatif tutumlarının müşteri tutumu üzerindeki etkilerini analiz etmektir. İç alan olarak adlandırılan ev ortamı çalışmanın düzenlendiği ortam olarak seçilmiştir çünkü bu alan birçok firmanın yeni robotlarını ürettiği alandır ve hizmet sektöründe ilerleyen yılların popüler ortamlarından biri olacaktır. Ev ortamlarında kullanılacak robotlar için uygun anthropomorfik seviyelerinin belirlenmesi, müşterilerin beklentilerini karşılamak ve müşteri-robot etkileşimini arttırmak için oldukça önemlidir. Buna ek olarak, uygulayıcı firmalar için doğru robot profiline yatırım yapmak hem olası ekstra maaliyetleri düşürecek hem de verimliliği arttırıp sektörde iyi bir konuma ulaşılmasını kolaylaştıracaktır. Bu bağlamda ev ortamında kullanılacak robotun anthropomorfizim seviyesinin müşteri tutumuna etkisini anlamak hem akademisyenler hem de uygulayıcı firmalar için giderek daha fazla önem arz eden bir konu haline gelmiştir. Bu çalışma robotların anthropomorfizim seviyesinin ve robotlara karşı negatif tutumlarının etkilediği algılanan kullanım kolaylığının müşteri tutumu üzerindeki etkisi senaryo bazlı deneyler ile gösterilmektedir. Sonuçlar robotların anthropomorfizim seviyesinin ev ortamında artmasının algılanan kullanım kolaylığını negatif yönlü etkilediği ve bu algılanan kullanım kolaylılığı ile de müşteri tutumu arasında pozitif bir ilişki olduğunu göstermektedir. Ayrıca, yapılan analizler sonucunda algılanan kullanım kolaylılığının müşteri tutumu üzerinde tam aracılık etkisi olduğu görülmüştür.Doctoral Thesis Self Verification Strivings in Organizational Settings(İzmir Ekonomi Üniversitesi, 2016) Uçel, Ela Burcu; Atabay, Remziye Gülemİnsanların kendilerini nasıl gördükleri ve başkaları tarafından nasıl görüldükleri şahsi gerçekliklerini şekillendirir. Kişilerin benlik kavramları için özdoğrulayıcı geri bildirim almaları çok önemlidir, çünkü psikolojik sağlığı ve ahengi sağlar. Kişisel öz doğrulama çabaları literatürde genellikle romantik bağlılıklar gibi özel ilişkiler bağlamında incelenmiştir. Dolayısıyla iş yerinde ve örgütlerde öz doğrulama çabalarının sonuçlarını inceleyen çalışmalara ihtiyaç duyulduğu açıktır.Bu çalışma örgütlerde çalışanların öz doğrulama çabalarını ve bunların iş yeri davranışları üzerindeki muhtemel etklerini inclemektedir. Çalışmada öğretmenler örneklem olarak seçilmiş ve derinlemesine görüşme ve gözlem teknikleri kullanılarak 30 öğretmen ile görüşülmüştür.Çalışmanın bulgularının literatüre katkıları çeşitlidir. Çalışma örgütlerde öz doğrulama çabalarının sonuçlarını ve çalışanın iş yeri davranışlarına etkilerini sunmaktadır.Article Citation - WoS: 70Citation - Scopus: 82Impact of Ethical Climate on Moral Distress Revisited: Multidimensional View(Sage Publications Ltd, 2015) Atabay, Gulem; Cangarli, Burcu Guneri; Penbek, SebnemBackground: Moral distress is a major problem in nursing profession. Researchers identified that the stronger the ethical basis of the organization, the less moral distress is reported. However, different ethical climates may have different impacts on moral distress. Moreover, conceptualization of moral distress and ethical climate as well as their relationship may change according to the cultural context. Objectives: The main aim of the study is to investigate the relationship between different types of ethical climate as described in Victor and Cullen's framework, and moral distress intensity among nurses in Turkish healthcare settings. Research design: An online survey was administrated to collect data. Questionnaires included moral distress and ethical climate scales in addition to demographic questions. Participants and research context: Data were collected from registered nurses in Turkey. In all, 201 of 279 nurses completed questionnaires, resulting in a response rate of 72%. Ethical considerations: Ethical approval was obtained from the university to which the authors were affiliated, after a detailed investigation of the content and data collection method. Findings: Factor analyses showed that moral distress had three dimensions, namely, organizational constraints, misinformed and over-treated patients, and lack of time and resources, while ethical climate had four types, namely, rules, well-being of stakeholders, individualism, and organizational interests. Positive correlations were identified between certain types of ethical climate (rules, individualism, or organizational interests) and moral distress intensity. Discussion: Factor distribution of the scales shows some commonalities with the findings of previous research. However, context-specific dimensions and types were also detected. No particular ethical climate type was found to have a negative correlation with moral distress. Conclusion: Recommendations were made for reducing the negative impact of ethical climate on moral distress. These include solving the nursing-shortage problem, increasing autonomy, and improving physical conditions.