Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14365/1314
Title: French Consumers' Perceptions of the Unattended Delivery Model for E-Grocery Retailing
Authors: Goethals, Frank
Leclercq-Vandelannoitte, Aurelie
Tütüncü, Gözde Yazgı
Keywords: e-grocery
Delivery fee
Unattended delivery
Gender-Differences
User Acceptance
Online
Technology
France
Publisher: Elsevier Sci Ltd
Abstract: A survey of 245 French e-grocery customers reveals their views on the unattended delivery model, including statistically significant differences across age groups but not between genders in terms of interest in unattended grocery delivery and intentions to buy groceries online. Some customer groups expect to adopt e-grocery if home delivery becomes possible, but their willingness to pay for delivery is low. Moreover, the analysis reveals that willingness to pay is not related to distance from the store, shopping duration, or shopping pleasure, such that could help grocers cover the costs. Thus French grocers will have difficulty moving to a complete e-commerce model. (C) 2011 Elsevier Ltd. All rights reserved.
URI: https://doi.org/10.1016/j.jretconser.2011.11.002
https://hdl.handle.net/20.500.14365/1314
ISSN: 0969-6989
1873-1384
Appears in Collections:Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection

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