Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14365/1679
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dc.contributor.authorOflac, Bengu Sevil-
dc.date.accessioned2023-06-16T14:19:07Z-
dc.date.available2023-06-16T14:19:07Z-
dc.date.issued2016-
dc.identifier.issn1046-669X-
dc.identifier.issn1540-7039-
dc.identifier.urihttps://doi.org/10.1080/1046669X.2016.1224308-
dc.identifier.urihttps://hdl.handle.net/20.500.14365/1679-
dc.description.abstractThis study explores recovery satisfaction and repatronage-related differences for different levels and types of distributive, procedural, and interactional justice and tests the mediating role of recovery satisfaction in justice-repatronage relationships for online product failures. Results show that high levels of procedural and interactional justice increase recovery satisfaction and repatronage for the aforementioned type of failures. Findings also indicate that for online product failures, regarding distributive justice, refund creates more recovery satisfaction than exchange. Additionally, recovery satisfaction acts as a mediator between procedural justice and repatronage variables. This mediating role is also valid for the interactional justice-repatronage relationship.en_US
dc.language.isoenen_US
dc.publisherRoutledge Journals, Taylor & Francis Ltden_US
dc.relation.ispartofJournal of Marketıng Channelsen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectexperimental designen_US
dc.subjectjusticeen_US
dc.subjectonline retailingen_US
dc.subjectproduct failureen_US
dc.subjectrecoveryen_US
dc.subjectTurkeyen_US
dc.subjectIn-Service Recoveryen_US
dc.subjectPerceived Justiceen_US
dc.subjectModerating Roleen_US
dc.subjectLongitudinal Analysisen_US
dc.subjectConceptual-Modelen_US
dc.subjectSatisfactionen_US
dc.subjectLoyaltyen_US
dc.subjectQualityen_US
dc.subjectContexten_US
dc.subjectImpacten_US
dc.titleConsumer Response to Recovery Efforts for Online Product Failures: An Empirical Study for Turkeyen_US
dc.typeArticleen_US
dc.identifier.doi10.1080/1046669X.2016.1224308-
dc.identifier.scopus2-s2.0-84994568491en_US
dc.departmentİzmir Ekonomi Üniversitesien_US
dc.authoridSevil Oflac, Bengu/0000-0002-8617-4284-
dc.authorscopusid36156131200-
dc.identifier.volume23en_US
dc.identifier.issue4en_US
dc.identifier.startpage230en_US
dc.identifier.endpage240en_US
dc.identifier.wosWOS:000412065400006en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.identifier.scopusqualityN/A-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.grantfulltextreserved-
item.fulltextWith Fulltext-
item.languageiso639-1en-
item.openairetypeArticle-
crisitem.author.dept03.05. Logistics Management-
Appears in Collections:Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection
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