Investigating the conflicts in a multi-actor logistics incident

Abstract

The objectives of the case study are to highlight the possible challenges/disruptions arising from having a joint operation with multiple companies, to demonstrate operational problems encountered in the business process, and to illustrate the approach of the companies to the problems in this process and subsequent reconciliation process. Furthermore, this study aims to uncover conflict and power relations, which dominate the whole process between companies, based on some theoretical perspectives of power and conflict in distribution channels. By using a real case involving multiple players of the supply chain, this study contributes to transportation disruption and conflict management domains. © 2023 by IGI Global. All rights reserved.