Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14365/5130
Title: Mastering timely deliveries using dynamic capabilities: perspectives from logistics service providers and shippers
Authors: Özcan, Seda
Oflaç, Bengü
Tokcaer, Sinem
Özpeynirci, Özgür
Keywords: Prevention
Late delivery
Reactive
Proactive
Dynamic capabilities
Shippers
Logistics service providers
Adaptation
Supply chain resilience
Supply Chain Resilience
Resource-Based-View
Dominant Logic
Risk-Management
Split Delivery
E-Commerce
Performance
Flexibility
Procurement
Context
Publisher: Emerald Group Publishing Ltd
Abstract: PurposeThe criticality of late deliveries in transportation lies in the threat of considerable multi-level supply chain costs. This study aims to reveal the dynamic capabilities playing a facilitating role in preventing delay, thus providing timely delivery, as well as developing an understanding of how and when those capabilities are activated within the supply chain network.Design/methodology/approachAn exploratory study was conducted involving 16 semi-structured expert interviews with the representatives of logistics service providers and shippers. Following an interpretive phenomenology framework, the prevention phenomenon was explained.FindingsFindings revealed two preventive capability categories in delay prevention: (1) proactive capabilities, referring to the enabling actions planned before departure, and (2) reactive capabilities, referring to actions planned after departure. Findings pinpoint that, in addition to the proactive capabilities, reactive capabilities enabled by innovative problem-solving actions are crucial for adapting to a dynamically changing environment in prevention. Moreover, this study shows that prevention capabilities are characterized by tangible and intangible resources and integration of resources with external links which constitute a delay prevention network within a wider service ecosystem.Originality/valueThis study stands out with its specific focus on delay prevention capabilities and enabling actions from the perspectives of logistics service providers and shippers. The premises of the resource-based view are combined with dynamic capabilities theory, leading to a proposed time-based taxonomy of proactive and reactive capabilities in supply chains, aimed at creating value and strengthening resilience.
URI: https://doi.org/10.1108/IJLM-03-2023-0089
https://hdl.handle.net/20.500.14365/5130
ISSN: 0957-4093
1758-6550
Appears in Collections:Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection

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