Browsing by Author "Kotzab, H."

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    Citation - WoS: 7
    Citation - Scopus: 8
    Exploring Home Delivery Service Attributes: Sustainability Versus Delivery Expectations During the Covid-19 Pandemic
    (Elsevier Ltd, 2024) Kotzab, H.; Yumurtacı Hüseyinoğlu, Işık Özge; Şen, I.; Mena, C.
    Many consumers expect e-commerce home delivery to be sustainable and fast. To better understand the dilemma behind these requirements, we analyzed e-commerce players' practices and assessed consumers' preferences for home delivery using a mixed-methods approach. We used exploratory structured interviews with logistics and e-commerce companies to reveal their home delivery options, and a discrete choice experiment (DCE) with 400 consumers to identify their home delivery preferences. Our study provides new insights into consumer expectations and preferences regarding home delivery solutions offered by e-commerce companies. Our findings provide empirical evidence of consumer expectations regarding individualization, innovation, and sustainable service alternatives for home delivery. Our results indicate that delivery speed is the most desired home delivery attribute, followed by delivery options, reusable packaging, and delivery by electric delivery vehicles. © 2024 Elsevier Ltd
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    Citation - Scopus: 1
    Foundations and areas of COVID-19 pandemic logistics and supply chain management research: the early and mid-pandemic view
    (Springer Science and Business Media Deutschland GmbH, 2024) Kotzab, H.; Yumurtacı Hüseyinoğlu, Işık Özge; Fischer, J.
    This paper provides a first comprehensive overview of the intellectual foundation of COVID-19-related supply chain management research during the early and mid-pandemic phases. It highlights how supply chain research responded to the initial outbreak and the subsequent efforts to manage the impact of COVID-19. The study integrates bibliometric and text data mining methods to identify key research clusters and themes, including optimized logistics model design, flexible operations, and risk and crisis management. Our findings strongly focus on supply chain resilience, with research addressing industries such as agriculture or healthcare. © The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature 2024.