Browsing by Author "Unlu, Sevgin Batuk"

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    What Goes Around Comes Around: Sentiments of Couriers During Covid-19 Pandemic
    (Emerald Group Publishing Ltd, 2023) Ozbilen, Pinar; Torgaloz, Alev Ozer; Unlu, Sevgin Batuk
    This chapter aims to investigate sentiments of blue-collar workers, specifically couriers, during Covid-19 pandemic. Data are collected from the online review posting platform, where employees and previous employees of a Turkish delivery company posted their comments on the company as an employer. The results reveal that there are mainly four topics on which the reviewers discuss: work environment, compensation, salary and working hours, and lay-off procedures. The analyses indicate that the most discussed topic is compensation, while the most negative sentiments appear to be on lay-off procedures.