What Goes Around Comes Around: Sentiments of Couriers During Covid-19 Pandemic
| dc.contributor.author | Ozbilen, Pinar | |
| dc.contributor.author | Torgaloz, Alev Ozer | |
| dc.contributor.author | Unlu, Sevgin Batuk | |
| dc.date.accessioned | 2025-07-25T16:37:44Z | |
| dc.date.available | 2025-07-25T16:37:44Z | |
| dc.date.issued | 2023 | |
| dc.description.abstract | This chapter aims to investigate sentiments of blue-collar workers, specifically couriers, during Covid-19 pandemic. Data are collected from the online review posting platform, where employees and previous employees of a Turkish delivery company posted their comments on the company as an employer. The results reveal that there are mainly four topics on which the reviewers discuss: work environment, compensation, salary and working hours, and lay-off procedures. The analyses indicate that the most discussed topic is compensation, while the most negative sentiments appear to be on lay-off procedures. | en_US |
| dc.identifier.doi | 10.1108/S2051-233320230000008011 | |
| dc.identifier.isbn | 9781804557549 | |
| dc.identifier.isbn | 9781804557556 | |
| dc.identifier.issn | 2051-2333 | |
| dc.identifier.uri | https://doi.org/10.1108/S2051-233320230000008011 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.14365/6278 | |
| dc.language.iso | en | en_US |
| dc.publisher | Emerald Group Publishing Ltd | en_US |
| dc.relation.ispartofseries | International Perspectives on Equality Diversity and Inclusion | |
| dc.rights | info:eu-repo/semantics/closedAccess | en_US |
| dc.subject | Blue-Collar Employees | en_US |
| dc.subject | Couriers | en_US |
| dc.subject | Delivery Industry | en_US |
| dc.subject | Work Environment | en_US |
| dc.subject | Compensation | en_US |
| dc.subject | Lay-Off Procedures | en_US |
| dc.subject | Sentiment Analysis | en_US |
| dc.subject | Covid-19 Pandemic | en_US |
| dc.title | What Goes Around Comes Around: Sentiments of Couriers During Covid-19 Pandemic | en_US |
| dc.type | Book Part | en_US |
| dspace.entity.type | Publication | |
| gdc.author.wosid | Özer Torgalöz, Alev/Gye-2750-2022 | |
| gdc.author.wosid | Özbilen, Pınar/Aap-7249-2020 | |
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| gdc.description.department | İzmir Ekonomi Üniversitesi | en_US |
| gdc.description.departmenttemp | [Ozbilen, Pinar] Bogazici Univ, Dept Management, Istanbul, Turkiye; [Torgaloz, Alev Ozer] Izmir Univ Econ, Dept Management, Izmir, Turkiye; [Unlu, Sevgin Batuk] Turkish German Univ, Dept Business Adm, Management & Org, Istanbul, Turkiye | en_US |
| gdc.description.endpage | 102 | en_US |
| gdc.description.publicationcategory | Kitap Bölümü - Uluslararası | en_US |
| gdc.description.scopusquality | N/A | |
| gdc.description.startpage | 87 | en_US |
| gdc.description.volume | 8 | en_US |
| gdc.description.woscitationindex | Book Citation Index – Social Sciences & Humanities | |
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