Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.14365/1469
Title: | Value co-creation in maritime logistics networks: A service triad perspective | Authors: | Vural, Ceren Altuntas Gocer, Aysu Halldorsson, Arni |
Keywords: | Container shipping Logistics service triad Operant resource Value co-creation Service-dominant logic Dominant Logic Supply Chains Freight Forwarders Shipping Lines Knowledge Customer Management Power Integration Strategies |
Publisher: | Elsevier Sci Ltd | Abstract: | Maritime logistics networks face several challenges in the supply chains they serve. Tackling those challenges requires a perspective of treating value as a co-creation through interactions amongst the key actors in the maritime logistics sector. By adopting a triadic approach, this paper explores how maritime logistics value is cocreated in the service triad composed of the shipper, the logistics service provider (LSP), and the carrier (that is, the shipping line). Based on the service-dominant logic, this study identifies a number of operant resources and investigates various configurations of operant resources amongst these three players in the maritime logistics service triad. The results provide guidance for policymakers as well as firm-level decision-makers who must take an integrative approach to capture the multi-actor nature of the phenomenon. The findings may help managers understand how operationalization of their policies and decisions may affect both the type of operant resources used for value creation as well as their interdependence. Finally, studying maritime logistics value with a network approach offers opportunities for research on value and interaction between supply and transport service networks. | URI: | https://doi.org/10.1016/j.tranpol.2018.12.017 https://hdl.handle.net/20.500.14365/1469 |
ISSN: | 0967-070X 1879-310X |
Appears in Collections: | Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection |
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