TR Dizin İndeksli Yayınlar Koleksiyonu / TR Dizin Indexed Publications Collection
Permanent URI for this collectionhttps://hdl.handle.net/20.500.14365/4
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Article Consumers' Paradoxical Interpretations of Prestige and Luxury(Eskisehir Osmangazi Univ, Fac Education, 2010) Ati̇k, Deniz; Oflac, Bengu SevilIn relation to consumption, we observe puzzlement in the ways the terms prestige and luxury are interpreted both in scholarly discussions and in consumers' minds. Some use these terms interchangeably while others assign different meanings. Through our study, with a qualitative inquiry, we hope to shed light to this perplexity from consumers' perspectives. We first offer a framework about the confusion in consumers' minds related to their understanding of the notions of prestige and luxury, which can have different connotations. In addition to its material aspects, prestige may also be associated with moral values while luxury is often materialistic. Accordingly, the analysis shows these intangible, material, and interpersonal aspects of prestige. With the study, we hope to contribute to consumer behavior theories, at the same time highlighting both the limits and the success of materialism.Article Citation - WoS: 3Benchmarking Service Quality Performance of Airlines in Turkey(Eskisehir Osmangazi Univ, Fac Education, 2013) Kazancoglu, Yigit; Kazancoglu, IpekThe aim of this study is to determine service quality factors of Turkish domestic airlines as well as ranking and benchmarking firms according to these factors using a fuzzy multicriteria decision making (MCDM) model. Exploratory factor analysis and fuzzy integral were used for extracting some independent common-factors and integrating the performance ratings of independent attributes in each common-factor, respectively. This paper is innovative in the sense that it helps airlines to identify key service quality factors, rank or benchmark firms in the industry through a fuzzy MCDM point of view, and provide an individual road map for improvement to each firm in a developing country, Turkey. This study is original in the sense that it helps firms compare their service quality criteria with competitors, identify performance insufficiencies by criteria, and choose the target competitors for improving the insufficiencies by identified and prioritized criteria through benchmarking.