Sorkun, Metehan Feridun
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MF Sorkun
Sorkun, MF
Sorkun, M.F.
Sorkun MF
Sorkun, Metehan
Sorkun, MF
Sorkun, M.F.
Sorkun MF
Sorkun, Metehan
Job Title
Email Address
metehan.sorkun@ieu.edu.tr
Main Affiliation
03.02. Business Administration
Status
Current Staff
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Scopus Author ID
Turkish CoHE Profile ID
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WoS Researcher ID
Sustainable Development Goals
5
GENDER EQUALITY
1
Research Products
9
INDUSTRY, INNOVATION AND INFRASTRUCTURE
12
Research Products
13
CLIMATE ACTION
1
Research Products
8
DECENT WORK AND ECONOMIC GROWTH
7
Research Products
14
LIFE BELOW WATER
0
Research Products
17
PARTNERSHIPS FOR THE GOALS
1
Research Products
1
NO POVERTY
2
Research Products
2
ZERO HUNGER
3
Research Products
4
QUALITY EDUCATION
4
Research Products
11
SUSTAINABLE CITIES AND COMMUNITIES
3
Research Products
16
PEACE, JUSTICE AND STRONG INSTITUTIONS
1
Research Products
3
GOOD HEALTH AND WELL-BEING
0
Research Products
6
CLEAN WATER AND SANITATION
0
Research Products
12
RESPONSIBLE CONSUMPTION AND PRODUCTION
5
Research Products
10
REDUCED INEQUALITIES
1
Research Products
15
LIFE ON LAND
1
Research Products
7
AFFORDABLE AND CLEAN ENERGY
0
Research Products
Documents
21
Citations
333
h-index
9
Documents
21
Citations
285
Scholarly Output
28
Articles
19
Views / Downloads
22/649
Supervised MSc Theses
4
Supervised PhD Theses
0
WoS Citation Count
283
Scopus Citation Count
333
WoS h-index
8
Scopus h-index
9
Patents
0
Projects
6
WoS Citations per Publication
10.11
Scopus Citations per Publication
11.89
Open Access Source
10
Supervised Theses
4
| Journal | Count |
|---|---|
| European Journal of Innovation Management | 2 |
| Celal Bayar Üniversitesi Sosyal Bilimler Dergisi | 1 |
| Contributions to Management Science | 1 |
| Ege Academıc Revıew | 1 |
| European Management Revıew | 1 |
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28 results
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Now showing 1 - 10 of 28
Master Thesis Software as a Service (saas) Lifetime Deals: Consumer Preferences and Purchase Intentions(İzmir Ekonomi Üniversitesi, 2023) İdin, Noyan Alperen; Sorkun, Metehan FeridunÖzellikle rekabetçi SaaS pazarında olan çoğu girişim, henüz bir yılını doldurmadan finansal problemler nedeniyle kapanmaktadır. Bu noktada ömür boyu teklifler, yeni girişimlerin operasyonel maliyetlerini sürdürebilecek gelir elde etmesini, kullanıcı kitlesi elde etmesini ve rekabetçi konuma gelmesini sağlamaktadır. Öte yandan, ömür boyu teklifler tüketicilere fayda (hizmeti ömür boyu kullanmak) ve riskleriyle (tek seferde önden ödeme yapmak) beraber gelmektedir. Dolayısıyla kullanıcıların satın alma niyetlerini etkileyecek hizmet özelliklerini anlamak büyük önem taşımaktadır. Bu araştırma, ana SaaS ömür boyu özelliklerini (fiyat, insan desteği, iade seçeneği, düzenli özellik güncellemeleri) ve tüketiciye ilişkin değişkenleri (algılanan risk, güven, dijital yeterlilik, kullanım sıklığı ve dönemi) inceleyerek, SaaS ömür boyu anlaşmalar için tüketici satın alma niyetlerini etkileyen faktörleri anlamayı amaçlamaktadır. Bu araştırmada, odak grup çalışması, seçime dayalı konjoint analizi, hiyerarşik Bayesci model, doğrulayıcı faktör analizi (CFA) ve faktör skor regresyon yöntemi gibi çeşitli yöntemler kullanarak, 2195 katılımcıdan gelen yanıtlar analiz edilmiştir. Bulgular, tüm belirlenen önemli SaaS ömür boyu özelliklerinin tüketicilerin algıladığı faydayı anlamlı olarak etkilediğini göstermektedir. Ayrıca, kullanım dönemi sıklığı, algılanan güven ve dijital yeterlilik gibi tüketiciye ilişkin değişkenler de satın alma niyetini olumlu yönde etkilemektedir. Algılanan risk üzerinde fiyatın, kullanım sıklığı üzerinde özellik güncellemelerinin faydası gibi belirli düzenleyici etkiler gözlemlenmiştir. Bu araştırma, SaaS ömür boyu teklif kapsamındaki tüketici davranışlarını araştırarak teorik katkı sunmanın yanı sıra, yeni girişimlerin finansal zorlukları aşabilmek için ömür boyu teklifleri nasıl kullanabileceğine dair bir çerçeve sunmaktadır.Article Citation - WoS: 10Citation - Scopus: 12Service Modularity in E-Learning Programs: an Analysis From the Perceived Usefulness Perspective(Emerald Group Publishing Ltd, 2022) Sorkun, Metehan Feridun; Yurt, Oznur; Hsuan, JulianaPurpose This study investigates the effects of service modularity on the perceived usefulness (PU) of e-learning programs through the perceived ease of use (PEoU) and service customization. Design/methodology/approach Structural equation modeling was used to test four hypotheses with survey data from 517 undergraduates in Turkey. Findings Results show that service modularity affects the PU of e-learning programs through the PEoU. Service customization negatively moderates the effect of service modularity on the PEoU, but positively moderates the effect of the PEoU on the PU of e-learning programs. Practical implications This study offers insights that support the decisions of policymakers and higher education institutions on how to design appealing e-learning programs cost-effectively. Social implications This study reveals the determinants of the PU of e-learning, which could support the democratization of access to higher education in emerging countries where barriers to higher education are relatively greater than in developed countries. Originality/value The concept of service modularity is explored in the e-learning context from the students' perspective. This study shows that the standardized interfaces across course modules increase the PU of e-learning programs by improving the ease of use. It also shows, interestingly, that service customization, enabled by modularity, is not always appreciated by service consumers, because of the potential extra effort demanded in communicating their unique needs to service providers.Article Citation - WoS: 49Citation - Scopus: 51Revealing the Impact of Operational Logistics Service Quality on Omni-Channel Capability(Emerald Group Publishing Ltd, 2018) Hüseyinoğlu, Işık Özge Yumurtacı; Sorkun, Metehan Feridun; Boruhan, GulmusPurpose - This paper introduces the term omni-channel capability and tests its validity. The purpose of this paper is to investigate the impact of logistics service quality (LSQ) on omni-channel capability. Design/methodology/approach - An online survey was used to evaluate the new concept of omni-channel capability and LSQ from the consumer's perception. A two split sample technique was used to validate omni-channel capability and test the impact of LSQ on it through structural equation modeling. Factor analysis and structural equation modeling were performed to introduce, test and validate omni-channel capability, and test the study's hypotheses. Consumers who had previously shopped from both the online and physical stores of a particular retailer completed a self-administered survey. Findings - The findings supported the use of the term omni-channel capability, which has three elements: channel consistency, cross-channel and social media. The results also revealed the positive impact of operational LSQ on omni-channel capability. Practical implications - Taking consumer perceptions as a reference point, this study reveals major issues that retailers should focus on while pursuing an omni-channel strategy. The findings also highlight the need for retailers to ensure operational LSQ to implement an omni-channel management strategy. Originality/value - To improve on the limited theoretical understanding and empirical grounding of omni-channel management, this study described the three elements of omni-channel capability. The impact of operational LSQ on omni-channel capability gives empirical support for the theorized hierarchy of dynamic capabilities (zero- and first-order capabilities).Article Citation - WoS: 2Citation - Scopus: 2Political Corruption as a Source of Regulatory Obstacles To Npd and the Role of Business Associations in Overcoming These Obstacles(Emerald Publishing, 2025) Sorkun, M.F.; Özen, Ş.Purpose: This study investigates how perceived political corruption, a generally overlooked corruption type, relates to firms' new product development (NPD) through perceived regulatory obstacles. It also examines firms' perceptions of business association support in this relationship, considering these associations' potential support for NPD. Design/methodology/approach: This study conducted an empirical analysis of 1,663 firms in Turkey, a country noted for a history of legislative corruption, and in which there are strong business associations. Drawing the data from the World Bank's 2019 Enterprise Surveys Dataset, this study tested the hypotheses via the two-stage factor score regression method. Findings: This study finds that perceived political corruption significantly relates to NPD negatively through perceived regulatory obstacles. It also finds that the perceived support of business associations to NPD is significantly greater when firms perceive regulatory obstacles but only slight political corruption. Originality/value: As far as political corruption is concerned, this study reveals that corruption can also be the cause of regulatory obstacles, expanding the common view of corruption as a means of overcoming regulatory obstacles to NPD. In addition, it introduces the role of business associations in this relationship by revealing their support to NPD for different levels of perceived political corruption and regulatory obstacles. © 2023, Emerald Publishing Limited.Master Thesis The Impact of Covid-19 on E-Commerce Product Return Strategies: a Cross-National Study(İzmir Ekonomi Üniversitesi, 2021) Hıda, Kawtar; Sorkun, Metehan FeridunBu çalışma, çok uluslu bir bağlamda Covid-19 salgını sırasında e-ticaret iade yönetimi stratejilerini araştırmaktadır. Spesifik olarak, hükümetler ve e-ticaret faaliyeti düzenleme kurumları tarafından getirilen pandemiye yönelik kısıtlama ve tedbirlerin, e-perakendecilerin ürün iadelerini yönetme şekillerini nasıl etkilediğini ve değiştirdiğini açıklamayı amaçlamaktadır. Bu amaç doğrultusunda kalitatif araştırma yöntemi kullanılmıştır. Farklı ülkelerde faaliyet gösteren e-ticaret şirketlerinin çeşitli pozisyonlarında görev alan çalışanlarıyla yarı yapılandırılmış mülakatlar yapılmıştır. Ayrıca izlenen stratejilerin etkinliğini öğrenmek için bu şirketlerin müşterileriyle de yarı yapılandırılmış mülakatlar yapılmıştır. Sonuçlar, e-perakendecilerin izlediği üç ana stratejiyi ortaya koymaktadır: (i) söz konusu ülkede yürürlükte olan kısıtlamalara uyum sağlamak için pandemi öncesinde benimsenen ürün iade politikasını değiştirmek, (ii) pandemiden önce kullanılan iade politikasını güncellemek ve (iii) aynı iade politikasını korumak. Şirketler ve müşteriler açısından, her strateji kendi bağlamında etkinliğini göstermiştir. Bulgularımız, e-perakendecilerin, ülkelerinde paket teslimatının karmaşık ve özel prosedürlere tabi olduğu durumlarda çevrimiçi ürün iade yönetiminde dış kaynak kullandığını göstermektedir. Diğer bağlamlarda, e-perakendecilerin, sosyal etkileşimleri en aza indirmeye ilişkin kısıtlamalara uyum sağlamak için çevrimiçi iade stratejilerinde temassız operasyonları kullandığı görülmektedir. Sıkı karantina kurallarının geçerli olduğu bağlamlarda "Teslim Et ve Al" stratejisi kullanılarak sadece ürün değişimlerine izin verilmiştir. Ayrıca, "kargoların temassız alınması" ve "kargoların posta kutularına temassız bırakılması" gibi çevrimiçi iade yönetimi stratejilerinin öne çıktığı görülmüştür. Bu bulgulara dayanarak çalışmamız yöneticilere olası benzer krizlerde uygun strateji belirlemelerine yardımcı olabilecek ve ayrıca araştırmacıların bu alanda ampirik araştırma yapmalarına olanak sağlayabilecek bir dizi eyleme geçirilebilir önerilerde bulunmaktadır.Article Citation - WoS: 16Citation - Scopus: 20The Impact of Product Variety on Lsq in E-Marketplaces(Emerald Group Publishing Ltd, 2019) Sorkun, Metehan FeridunPurpose The purpose of this paper is to reveal the impact of the e-tailers' product variety decisions on their logistics service quality (LSQ) in B2C e-marketplaces. Furthermore, it investigates the mediation of transaction intensity and the moderation of the perceived technical quality in this relationship. Design/methodology/approach The data were collected from one of Turkey's biggest e-marketplace firms, N11.com. Consumer evaluations and the e-tailers' product offers were used to operationalize research variables. Structural equation modeling was used to test the research hypotheses. Findings Product variety increases the sales of e-tailers but negatively affects their LSQ. This negative effect does not stem from the operational complexity resulting from increased sales; on the contrary, transaction intensity actually suppresses the negative effect of product variety on LSQ. This study additionally reveals that the perceived technical quality weakens the negative impact of product variety on LSQ. Originality/value The intense competition in e-marketplaces makes LSQ a key competitive factor, highlighting the importance of revealing its determinants. Although the negative effect of product variety on operational performance has been revealed in manufacturing and physical retailing environments, it has been under-investigated in online retailing. Drawing on a knowledge-based view, this study reveals how product variety decreases LSQ in the online context despite its unique features (i.e. temporal and spatial separation). Moreover, by demonstrating that the delivered product's instrumental performance affects the perceived LSQ, it reveals that technical quality and functional quality are not disjoint components in online purchases.Article Citation - WoS: 9Citation - Scopus: 10Modularization of the Front-End Logistics Services in E-Fulfillment(Wiley, 2023) Yurt, Oznur; Sorkun, Metehan Feridun; Hsuan, JulianaThis study exploits service modularity in front-end logistics services in e-fulfillment, from a customer-centric approach, particularly in order management, delivery, and return. Through an online survey of UK customers, the service priorities of 494 respondents via AHP (Analytic Hierarchical Process) were analyzed. Extracting customers' service priorities, ordering behavior, and demographic information as input data, the clustering algorithm KAMILA (KAy-means for MIxed LArge data sets) was further applied. The three identified customer clusters (multichannel shoppers, infrequent shoppers, and online fans) provide preliminary evidence on how commonality and variability aspects of service modularity in front-end logistics services can optimize the number of service options and their performance levels. Therefore, our study, building on value co-creation and modularity, proposes a systematic way of exploiting service modularity for the customer segmentation process that addresses heterogeneous customer preferences cost-efficiently and uncomplicatedly. Furthermore, we provide a framework for the governance of front-end logistics services, guiding outsourcing decisions. Accordingly, it reveals the implications of customer priorities and service decomposition logic choices on value creation. Finally, the propositions formulated aim to develop theoretical foundations for explaining how the heterogeneity in customer priorities for logistics services can be managed with modularity, creating value both for customers and retailers.Book Part Citation - WoS: 3Citation - Scopus: 5The Effects of Companies' Reverse Logistics Motivations on Their Reverse Logistics Networks(Springer, 2018) Sorkun, Metehan Feridun; Onay, MeltemThe aim of this paper is to show how the differences in the motivations of companies to implement reverse logistics affect their reverse logistics networks. Effective reverse logistics management facilitates the accomplishment of many goals for companies, such as reducing operational costs, increasing customer satisfaction, boosting brand value, and meeting the requirements of environmental regulations. However, the prominence of these motivations may vary according to sector. In some sectors, the strict government regulations in force may compel companies to implement reverse logistics, while in others, consumers may be highly conscious of the environmental-friendly production, encouraging companies to engage into reverse logistics activities. This situation calls for studies that analyse the differences in companies' motivations to implement reverse logistics, and explain in turn how these differences shape their reverse logistics networks. Hence, this study has adopted a multiple-case study analysing reverse logistics activities of four companies each representing one of the following sectors: textile, battery, building materials, and food. Such cross-sectoral analysis enables an examination of the reverse logistics network design according to different motivation factors. The results reveal that different RL motivations have an impact on three reverse logistics design issues: the collection of returns, the location to inspect returns, and forward/ backward integration on RL networks. This study explicates the theoretical and practical implications of these results as well.Article Improving the Effectiveness of Solid Waste Treatment Plants Via Integrated System Approach: a Case Study on Manisa(2018) Sorkun, Metehan FeridunThis study investigates the ways of improving theeffectiveness of the recently constructed waste treatment plants inTurkey. Many municipalities have made large public investments onmodern solid waste treatment plants. These plants, designed toprocess hundred tons of waste per day, positively contribute to boththe environment and the economy. However, the inefficiencies inother waste management activities (e.g. waste collection,transportation) could limit these plants’ contributions, making it apriority to identify and remove the bottlenecks in the municipal solidwaste system. This study examines the municipal solid waste systemof Manisa, including the recently constructed Uzunburun Solid WasteTreatment Plant. Interviews with municipal public managers wereconducted to shed light on bottlenecks that could limit theeffectiveness of Uzunburun Plant. Then, integrated solid wastemanagement framework was used to reveal possible ways to removethese bottlenecks. According to results, socio-cultural issues are ofprime importance; however, the effects of actions addressing theseissues are only observable in the long-term. Nevertheless, the resultsshow that improvements can be made in a shorter-time periodthrough some technical, legal, and institutional steps.Book Part Citation - Scopus: 13Digitalization in Logistics Operations and Industry 4.0: Understanding the Linkages With Buzzwords(Springer, 2020) Sorkun, Metehan FeridunThe new industrial revolution, Industry 4.0, requires digital transformation in all business operations including those of logistics. The digitalization in logistics operations, such as transportation, warehousing, inventory planning, sourcing, and return can provide firms high levels of flexibility and efficiency that are key to competitiveness in the era of Industry 4.0. In this regard, many buzzwords (technologies) are discussed in the discourses of Industry 4.0, emphasizing their key importance for the successful digitalization of logistics operations. However, the lack of clear understanding on these buzzwords and their interrelations is a barrier to firms’ determination of a clear road map for the digitalization process. For this reason, this study aims to initially introduce the Industry 4.0 enabling technologies (buzzwords), expected to be widely used in logistics operations in the immediate future, and then reveals the linkages between these technologies. To this end, this study applies the fuzzy-total interpretative structure modelling on the Industry 4.0 enabling technologies, which are big data analytics, internet of things, artificial intelligence, cloud technology, 3D printing, augmented reality, 5G connection, and autonomous vehicles. The results show that most Industry 4.0 enabling technologies are interdependent, but to different degrees. These results provide guidance on which technologies firms should primarily focus on to achieve digital transformation in logistics operations. © 2020, Springer Nature Switzerland AG.
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