Consumer Response To Recovery Efforts for Online Product Failures: an Empirical Study for Turkey
| dc.contributor.author | Oflac, Bengu Sevil | |
| dc.date.accessioned | 2023-06-16T14:19:07Z | |
| dc.date.available | 2023-06-16T14:19:07Z | |
| dc.date.issued | 2016 | |
| dc.description.abstract | This study explores recovery satisfaction and repatronage-related differences for different levels and types of distributive, procedural, and interactional justice and tests the mediating role of recovery satisfaction in justice-repatronage relationships for online product failures. Results show that high levels of procedural and interactional justice increase recovery satisfaction and repatronage for the aforementioned type of failures. Findings also indicate that for online product failures, regarding distributive justice, refund creates more recovery satisfaction than exchange. Additionally, recovery satisfaction acts as a mediator between procedural justice and repatronage variables. This mediating role is also valid for the interactional justice-repatronage relationship. | en_US |
| dc.identifier.doi | 10.1080/1046669X.2016.1224308 | |
| dc.identifier.issn | 1046-669X | |
| dc.identifier.issn | 1540-7039 | |
| dc.identifier.scopus | 2-s2.0-84994568491 | |
| dc.identifier.uri | https://doi.org/10.1080/1046669X.2016.1224308 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.14365/1679 | |
| dc.language.iso | en | en_US |
| dc.publisher | Routledge Journals, Taylor & Francis Ltd | en_US |
| dc.relation.ispartof | Journal of Marketıng Channels | en_US |
| dc.rights | info:eu-repo/semantics/closedAccess | en_US |
| dc.subject | experimental design | en_US |
| dc.subject | justice | en_US |
| dc.subject | online retailing | en_US |
| dc.subject | product failure | en_US |
| dc.subject | recovery | en_US |
| dc.subject | Turkey | en_US |
| dc.subject | In-Service Recovery | en_US |
| dc.subject | Perceived Justice | en_US |
| dc.subject | Moderating Role | en_US |
| dc.subject | Longitudinal Analysis | en_US |
| dc.subject | Conceptual-Model | en_US |
| dc.subject | Satisfaction | en_US |
| dc.subject | Loyalty | en_US |
| dc.subject | Quality | en_US |
| dc.subject | Context | en_US |
| dc.subject | Impact | en_US |
| dc.title | Consumer Response To Recovery Efforts for Online Product Failures: an Empirical Study for Turkey | en_US |
| dc.type | Article | en_US |
| dspace.entity.type | Publication | |
| gdc.author.id | Sevil Oflac, Bengu/0000-0002-8617-4284 | |
| gdc.author.scopusid | 36156131200 | |
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| gdc.coar.access | metadata only access | |
| gdc.coar.type | text::journal::journal article | |
| gdc.collaboration.industrial | false | |
| gdc.description.department | İzmir Ekonomi Üniversitesi | en_US |
| gdc.description.departmenttemp | [Oflac, Bengu Sevil] Izmir Univ Econ, Fac Business, Dept Logist Management, Sakarya Caddesi 156, TR-35330 Izmir, Turkey | en_US |
| gdc.description.endpage | 240 | en_US |
| gdc.description.issue | 4 | en_US |
| gdc.description.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | en_US |
| gdc.description.scopusquality | N/A | |
| gdc.description.startpage | 230 | en_US |
| gdc.description.volume | 23 | en_US |
| gdc.identifier.openalex | W2551748814 | |
| gdc.identifier.wos | WOS:000412065400006 | |
| gdc.index.type | WoS | |
| gdc.index.type | Scopus | |
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| gdc.oaire.sciencefields | 0502 economics and business | |
| gdc.oaire.sciencefields | 05 social sciences | |
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| gdc.opencitations.count | 3 | |
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| gdc.virtual.author | Oflaç, Bengü | |
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