Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.14365/1667
Title: Employment of the workforce with disabilities in the hospitality industry
Authors: Bengisu, Murat
Balta, Sabah
Keywords: diversification
policymaking
corporate social responsibility
disability
employment
Delphi
Tourism Industry
Delphi Survey
Accommodation
Experience
Attitudes
Labor
Publisher: Channel View Publications
Abstract: A three-stage Delphi study was conducted with experts and professionals working in the fields of disability and hospitality in order to identify some basic principles with respect to employment of people with disabilities (PWD). The potential effects of employing PWD on safety, cost, efficiency, service quality and management were investigated. Potentials and limitations of people with different types and degrees of disabilities with regard to jobs in the hospitality industry were also questioned. A notable guiding principle emanating from this study is that hiring of employees should be based on merit, suitability and capability of the candidate, regardless of the presence or degree of disability. Another important outcome is that the job or task appointed to PWD should not deteriorate the disability. A common guideline expressed by the participants was that jobs which critically require a certain sense or ability are not suitable for PWD who do not possess this sense or ability even with the aid of technology or by other means. However, apart from such extreme and obvious cases, experts mostly agree that PWD can fulfill any task in the hospitality industry as long as their professional knowledge and skills fit those tasks.
URI: https://doi.org/10.1080/09669582.2010.499172
https://hdl.handle.net/20.500.14365/1667
ISSN: 0966-9582
1747-7646
Appears in Collections:Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection

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